Cynthia is a startup veteran with over 20 years of experience in technology, predominately in SaaS services, customer success, and support roles. She is currently searching for her next opportunity, and eating lots of BBQ on the journey.
Cynthia was previously Senior Director, Client Delivery at Civitas Learning, leading professional services, customer success, data engineering, and support. Prior to Civitas Learning, she was Director, Client Experience at Bigcommerce, overseeing the professional services, data migration, and client success teams, as well as leading retention initiatives. Prior to Bigcommerce, Cynthia was Director, Client Success at OutboundEngine, overseeing the support, onboarding and customer success team. Before OutboundEngine, she spent seven years at Blackbaud (formerly Convio) in project management, support management and as Director of Professional Services. Her prior work experience also includes PeopleAdmin, Interactive Silicon, Motive (now Alcatel) and Schlumberger (in Houston, TX). Cynthia holds an MBA from Baylor University and a BA from Randolph-Macon Woman's College.
Cynthia lives in Austin with her husband, two children, and a cat.